Privacy Policy
Effective Date: 03/08/25
Company Name: Promptmate Ltd
Website: promptmate.agency
Contact Email: aipromptmate@gmail.com
1. Introduction
Welcome to Promptmate Ltd. Your privacy is important to us, and we are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and share your data when you interact with our website or services. By using our website, you agree to the practices described in this policy.
2. Who We Are
Promptmate Ltd is a business that provides AI consulting and implementation services. We are responsible for handling the personal data you provide and are committed to doing so in a lawful, transparent, and secure way.
3. What Information We Collect
We may collect the following types of personal and usage data:
- Identity Data – Name, company name, job title (if provided)
- Contact Data – Email address, phone number
- Business Information – Project details, business type, goals or needs shared through forms or meetings
- Technical Data – IP address, browser type, device type, time zone, usage data from website interactions
- Communication Data – Emails, messages, or feedback you send us
We do not collect sensitive personal data unless it’s voluntarily provided and necessary for a specific service.
4. How We Collect Your Data
We collect data through:
- Contact forms, quote requests, or consultations submitted through the website
- Direct emails or messages sent to us
- Automated tools like cookies, analytics platforms (e.g., Google Analytics), or chatbot interactions
- Service usage if you are an active client
5. How We Use Your Data
We only use your personal information for legitimate business purposes, including:
- Responding to inquiries or service requests
- Delivering AI solutions or consultations
- Communicating project updates or changes
- Sending newsletters or offers (only if you’ve opted in)
- Analyzing website performance and user interaction
- Maintaining security and improving services
We do not sell or misuse your data. All use is guided by applicable data protection laws.
6. Who We Share Your Data With
We only share data with trusted third-party services when necessary, including:
- Website hosting providers
- Analytics tools (e.g., Google Analytics)
- CRM and email marketing tools (e.g., Mailchimp, HubSpot)
- Payment or invoicing platforms (if applicable)
All third parties are required to protect your data and use it only for the agreed purpose.
7. Data Security
We use strong security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes data encryption, secure servers, and limited access to only essential team members.
8. Data Retention
We keep your data only as long as needed for the purposes we collected it — including for legal, business, or reporting obligations. Once it’s no longer needed, we securely delete or anonymize it.
9. Your Rights
Depending on your location, you may have rights including:
- Accessing the personal data we hold about you
- Requesting correction or deletion of your data
- Withdrawing consent (e.g., unsubscribing from emails)
- Requesting a copy of your data in a portable format
To exercise any of these rights, contact us at aipromptmate@gmail.com.
10. International Transfers
If we store or process data using tools or servers located in other countries, we ensure that appropriate safeguards are in place to protect your information in line with this policy.
11. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience, track usage, and help us improve. You can manage or disable cookies through your browser settings at any time.
12. Third-Party Links
Our site may include links to external websites or tools. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before submitting any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it regularly.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
Email: aipromptmate@gmail.com
Address: 25, Cook Street, Mauritius